Write to info@seryno.com. A person answers, usually within a day.
Tell us what phone you’re on and what happened. That’s usually enough to sort it.
Common things
I forgot my password. Tap Forgot password on the sign-in screen and check your email. If nothing arrives, look in spam, then write to us.
It says I’m on too many devices. The free plan covers one device at a time. On the new device, choose Use this device instead and it will move across. Premium covers all of them at once.
I paid and premium hasn’t appeared. Tap Restore purchases in Settings. If it still doesn’t show, send us the receipt Apple or Google emailed you and we’ll fix it from our side.
How do I cancel? From your App Store or Google Play subscriptions, in two taps. Not from inside Seryno — Apple and Google don’t allow that. You keep premium until the period you’ve paid for ends.
How do I delete everything? Settings → Delete account. It removes your entries, check-ins, beliefs and settings for good. There’s no undo, so we ask twice.
Notifications aren’t arriving. Check they’re switched on both in Seryno’s settings and in your phone’s settings for Seryno. On Android, also check the app isn’t being put to sleep by battery optimisation.
My entries aren’t on my other device. That’s the free plan working as intended — one device. On premium, everything syncs within a few seconds of coming online.
Something’s broken
Send us:
- what you were doing
- what happened instead
- your phone and its version
- a screenshot, if you have one
We’d rather hear about it than not.
Something’s missing
If there’s a tool you keep wishing were in there, tell us. We read every one of these.